Challenges in Facebook community management:
Personal information
Hijackers with agenda
Snake oil salesmen
Timeliness in 24x7 world
Resourcing community management
Leveraged the contact center:
1-800-4-cancer
By lakshima Grama
A Health, Social Media and Technology blog by Mark Scrimshire (@ekivemark), Chief Instigator of HealthCa.mp - Empowering Health Care Engagement.
