Monday, May 03, 2010

#whccic - Results of a consumer centric benchmarking survey from William Boyles

More real time notes from WHCC Innovation Congress.

The Market pressure has reached the point where health plan financial performance depends on the ability to innovate.

There is no clear standard of best practice and there is no clear view of whether the industry is spending more on new products.

feedback from the audience: Need a better set of questions. Innovation is not just the big changes but also a lot of smaller innovations.

Innovation focus:

CDH 70%
Web Self-Service 58%
All Inclusive PHRs 50%
Web-based office visits 50%
Provider Patient email 42%
Gift Cards/Rewards 30%
Plan designs/copays 25%
E-broker web sites: 15%
Social Networking: 5%

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