Tuesday, November 09, 2010

#whit Checking out Health Plan Innovation from Intermountain

More from WHIT: 

10:30 am -
11:15 am
Delivering an Integrated Patient Portal - An Intermountain Case Study
  • Defining a patient and member centric approach to developing functionality
  • Driving the organization towards integrated functionality across disparate business units and divisions, including hospitals, clinics and the health plan
  • Creating a system level governance model for decision making
Ryan Smith
Assistant Vice President, I.S. Operations and eBusiness
Intermountain Healthcare 

 View Biography

Looking at Patient Portal - 4 yr old design in transition.

Labs are most popular feature on the patient MyHealth site

PatientCam is an interesting initiative. 

Parents of children in the Newborn Intensive Care Unit. Introduced in 2009 at one site. Now expanding to other sites (they have 7 NICUs)

Parents can register and be able to log on to myHealth and be able to view (no audio) the crib that their baby is in.  30 minute segments of video are allowed. Nurses can override to take video offline.

This has reduced family stress when one or both parents can't be physically present at the NICU site. For example if the mother is being treated in another hospital or part of the hospital.

Family Tree - Family Health. Working with Microsoft HealthVault to capture family history information. 

InterMountain is largely a SharePoint Portal site with a FACETS back-end 
User Centric Design includes a Patient Advisory Council.

Emergency Medical Card allows a CCD export so members can take information from medical records with them.

New design:

More color.
Loses Left side navigation and move to Horizontal Tab metaphor.

Building a browser-based App for mobile. Basic functions. e.g. Request a Prescription Refill.

Governance: eBusiness Chairs Committee and involves senior executives from all groups.

"When you look at information from Patient/Consumer Perspective you have a compelling argument for creating an integrated patient view of all services you provide."

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