How access to Public and Private healthcare data can empower consumers
How Access to Public and Private Healthcare Data Can Empower Consumers
| Vivian S. Lee, PhD, MD, MBA Senior Vice President for Health Sciences and Dean, School of Medicine, University of Utah; Chief Executive Officer, University of Utah Health Care, Salt Lake City, UTSpeaker Bio |
Jeremy Stoppelman, MBA Chief Executive Officer, Yelp; Former Vice President of Engineering, PayPal, San Francisco, CASpeaker Bio |
Charles Ornstein Senior Reporter, ProPublica; Past President, Association of Health Care Journalists; Awardee, Pulitzer Prize for Public Service, Washington, DC (Moderator)Speaker Bio |
Online patient reviews have improved patient experience. UofU doctors have increasingly appeared in top ranks nationally – without needing financial inducement to change.
Physicians are motivated – competitive.
Allowed doctors to be autonomous but provided tools to help them when they wanted it.
By listening to patents they become partners int heir own care.
Yelp was founded because of a healthcare event
Trying to create a yellow pages using consumer reviews.
Jeremy has the flu and tried to find a doctor. found a dearth of information. Wanted to find out what other people thought.
Now over 100M reviews have been written. 100M people use Yelp each month.
Yelp partners with Pro-Publica.
Consumer data complements the open data that Niall Brennan and the CMS team generate.
Data
Use data as a learning experience. Not as a club.
Inculcate reviews in to the culture. Interns/residents expect to be reviewed. They also read reviews of the people who will be training them.
Opiods
Are doctors worried about prescribing opioids to avoid getting a bad review?
It hasn’t been a problem to date.
How do we expand beyond patient reviews?
There are other data sources in closed systems that can be uncovered.
It must be interpreted carefully.
Quality is important
A lot of healthcare happens behind the scenes out of sight of patient. So Quality and Cost are important measures to watch.
Develop things internally before making more transparent.
Policy
Yelp has been involved in Policy discussions to create anti-slap laws.
Gag Clauses: Working with government to address.
Utah
Negative reviews make the whole process seem more real.
60K reviews last year. Very few negatives.
People are already talking. Services like Yelp are just bringing the discussion on line.
UofU has seen a reduction in the number of malpractice suits.
Look at all the data about a reviewer
Yelp – looks at all feeds to determine trust rating for a reviewer.
[category News, Health]
[tag health, cloud, ONC, opendata, hdpalooza, bluebutton]
Mark Scrimshire
Health & Cloud Technology Consultant
Mark is available for challenging assignments at the intersection of Health and Technology using Big Data, Mobile and Cloud Technologies. If you need help to move, or create, your health applications in the cloud let’s talk.
Blog: http://2.healthca.mp/1b61Q7M
email: mark@ekivemark.com
Stay up-to-date: Twitter @ekivemark
Disclosure:
I am currently HHS Entrepreneur-in-Residence and CMS BlueButton Innovator working on an assignment to update BlueButton for Medicare Beneficiaries.
The views expressed on this blog are my own.
I am also a Patient Engagement Advisor, CTO and Co-Founder to Medyear.com. Medyear is a powerful free tool that helps you collect, organize and securely share health information, however you want. Manage your own health records today.
Medyear: Less Hassle, Better Care.
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